Refunds & Cancellations
Last updated 18 August 2026
What you are buying
GamepadOS plans are digital access to features in an app you already have. There is nothing to ship and nothing to return. Access is granted to your account the moment payment succeeds, and works on any device you sign in on.
Purchases are non-refundable
Because access is delivered immediately and in full, all purchases are final and non-refundable. This applies to the 3-Day Pass, the Quarterly plan and Lifetime.
Please make sure GamepadOS works for you before you buy. Every account gets one hour of free playtime every day, permanently, with no card required — that is there so you can try the app properly on your own phone and your own PC first.
If something has gone wrong
We look at genuine problems individually. If you were charged twice, if a payment succeeded but your plan never appeared, or if the app is not working for you, raise a support ticket and we will sort it out.
Include the email address on your account and roughly when you paid — that is enough for us to find the payment. We reply to every ticket. Where we do agree to return money, it goes back to the original payment method and is processed within 5–7 business days; how quickly it then appears is up to your bank or card issuer.
Often the better answer is not money at all. If a fault of ours cost you playtime, we would usually rather give the playtime back — tell us what happened and we will offer whichever fits.
Cancelling a subscription
You can cancel the Quarterly plan at any time. Cancelling stops future renewals — it does not end the period you have already paid for, and that period runs to its normal end date. Part-periods are not refunded.
The 3-Day Pass and Lifetime are one-off purchases. There is nothing that renews and nothing to cancel.
If you bought through Google Play
Purchases made inside the Google Play version of the app are handled by Google, under Google's own refund policy — not this one. Request those through Google Play, not through us. When Google issues a refund we are notified automatically and the plan is removed from the account.
Contact
Raise a ticket, use the contact form, or email support@gamepad.space.